By opening a shoppe with us, you are agreeing to the following terms and conditions. Please read them entirely prior to completing the application linked at the bottom of this page.

Seller Terms + Conditions:

What can be sold on Sandalwood Shoppes

Sandalwood Shoppes is a unique retail marketplace. Buyers come here to purchase items that they might not find anywhere else, while supporting small business owners in the USA. Everything listed for sale on Sandalwood Shoppes must be new and unused. Products can be hand-made or purchased from wholesale companies. 

What Cannot be Sold on Sandalwood Shoppes

Prohibited Items:
Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs, Animal Products and Human Remains

Dangerous Items:
Hazardous Materials, Recalled Items, and Weapons

Hate Items:
Items that Promote, Support, or Glorify Hatred, Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items, Internationally Regulated Items, Pornography and Mature Content

Violent Items:
Items that Promote, Support, or Glorify Violence are not allowed to be sold on Sandalwood Shoppes.

All listings must offer an item for sale (which includes digitally delivered items and can also include reserved listings). You may not create a Sandalwood Shoppes listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale. 

Keep in mind that members may flag listings that appear to violate our policies for Sandalwood Shoppes review. Sandalwood Shoppes may remove any listings that violate our policies. Sandalwood Shoppes may also suspend or terminate your account for any such violations. You’ll still be on the hook to pay any outstanding fees on your Sandalwood Shoppes statement. You can find more information in our Fees & Payments Policy.

If you are raising money on behalf of a charity, you must obtain that charity’s consent. Please see this Help article for more information about donating any portion of your sales to charity. 

Managing your Sandalwood Shoppes Shop

Your shop represents you and your business to the Sandalwood Shoppes
community. It’s important that you, your items and your shop are honestly and accurately represented. By selling on Sandalwood Shoppes, you agree that you will: 

  • Provide honest, accurate information to Sandalwood Shoppes and inyour 'About' section.
  • Honor your Shop Policies. 
  • Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Sandalwood
  • Shoppes’s policies, including our Anti-Discrimination Policy.
  • Accurately represent your items in listings and listing photos. 
  • Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Sandalwood Shoppes.
  • Not engage in fee avoidance. 
  • Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing Sandalwood Shoppes policies. 
  • Not coordinate pricing with other sellers.

Seller Standards

By listing a product for sale on Sandalwood Shoppes you
understand and agree that you are responsible for complying with all
applicable laws and regulations for the products you list for sale, including any required labels and warnings. Sandalwood Shoppes assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards:
As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Sandalwood Shoppes may reach out to you if your shop fails to meet Sandalwood Shoppes Seller Service Level Standards.

By selling on Sandalwood Shoppes, you agree to:

  • Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
  • Respond to Messages in a timely manner.
  • Honor the commitments you make in your shop policies.
  • Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, Sandalwood Shoppes can help through our case system. Read about your rights and responsibilities regarding cases here.

If you are unable to complete an order, you must notify the buyer and cancel the order.

Selling Fees

We try to keep this very simple. Sellers will be charged a reoccurring flat monthly fee of $14 per store and a 14% commission fee on each item sold. There are not listing fees or fluctuating commission rates. Easy and Simple to understand.

Being a Member of the Sandalwood Shoppes Community

At Sandalwood Shoppes, everyone is expected to treat fellow members of the Sandalwood Shoppes community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience. 

Creating and Uploading Content:

As a member of Sandalwood Shoppes, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

  • Contains hateful or derogatory language or imagery
  • Contains threats, harassment, extortion, or violates our rules about interference
  • Violates someone else’s intellectual property rights
  • Is false, deceptive, or misleading
  • Contains unsolicited advertising or promotions, requests for donations, or spam
  • Contains private information, whether it is your own, or someone else’s
  • Encourages or facilitates a transaction that evades the Sandalwood Shoppes checkout process
  • Contains prohibited medical drug claims
  • Violates any of the rules described in our Prohibited Items Policy.

Some content on Sandalwood Shoppes is subject to additional requirements. Please see below for more details.

Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Sandalwood Shoppes user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Sandalwood Shoppes users with whom you interact. Your privacy policy must be compatible with this policy and Sandalwood Shoppes Terms of Use, and Sandalwood Shoppes Privacy Policy.  In particular, when you sell using our Services (subject to this Policy) or use Sandalwood Shoppes API (also subject to the Sandalwood Shoppes API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Sandalwood Shoppes-related communications or for Sandalwood Shoppes-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Sandalwood Shoppes policies and laws, you may not add any Sandalwood Shoppes member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you are responsible for knowing the standard of consent required in any given instance. If Sandalwood Shoppes and you are found to be joint data controllers of personal information, and if Sandalwood Shoppes is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Sandalwood Shoppes for the expenses it occurs in connection with your processing of buyer personal information.

With Sandalwood Shoppes, you have the ability to communicate directly with your buyers or other Sandalwood Shoppes members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  • Sending unsolicited advertising or promotions, requests for donations, or spam;
  • Harassing or abusing another member or violating our Anti-Discrimination Policy;
  • Contacting someone after they have explicitly asked you not to; or
  • Interfering with a transaction or the business of another member.
  • Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Sandalwood Shoppes, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc. 

Interference

Interference occurs when a member intentionally interferes with another
member’s shop in order to drive away their business. Interference is strictly prohibited on Sandalwood Shoppes. Examples of interference include:

  • Contacting another member via Messages to warn them away from a particular member, shop, or item;
  • Posting in public areas to demonstrate or discuss a dispute with another member;
  • Purchasing from a seller for the sole purpose of leaving a negative review;
  • Creating or using an independent buyer account to maliciously upvote another shop’s negative reviews in order to position those reviews more prominently. 

Harassment and Discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

Feedback, Disputes and Your Success

a. Reviews
Reviews are a great way for you to build a reputation on Sandalwood Shoppes. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after the latter date of their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.  In addition to our rules for Creating and Uploading, reviews and your response to reviews may not:

  • Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
  • Be about things outside the seller’s control, such as a shipping carrier, Sandalwood Shoppes or a third party;
  • Include shilling or otherwise falsely inflate a shop’s review score; or 
  • Undermine the integrity of the Reviews system.

Buyers may file a case for a non-delivery or a not-as-described item (for more information on how we define these terms, and other criteria to open a case, click here). Sandalwood Shoppes may request your assistance in resolving a case opened against your shop. By using Sandalwood Shoppes’s case system, you understand that Sandalwood Shoppes may use your personal information for the purpose of resolving disputes with other members. For more information on our privacy policy, click here

If Sandalwood Shoppes determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping. Sandalwood Shoppes reserves the right to issue a refund to the buyer and recoup funds from your account, including your payment account reserve, if payment was made via Sandalwood Shoppes Payments. 

b. Your Seller Account and Sandalwood Shoppes’s Terms
In order to keep Sandalwood Shoppes safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Sandalwood Shoppes may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Use, including this Policy and our Sandalwood Shoppes Payments Policy. When appropriate and permitted by law, Sandalwood Shoppes will communicate information to the affected seller about the issue. 


In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. In addition, we may limit the visibility of listings or ads in the interest of keeping Sandalwood Shoppes safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Services. While these listings or ads may have limited visibility, they are still discoverable in search.

Now that you've read the fine print, please sign the form stating you read, understand, and agree with the terms and conditions above. This step MUST be completed prior to approval of your seller account.